top of page

Privacy Policy

This Privacy Policy describes how Creative Carpenter ("we," "us," or "our") collects, uses, and shares information about you when you use our carpentry services, visit our website at www.creativecarpenter.com, or communicate with us.

 

1. Information We Collect

 

We only collect information necessary to provide you with a quote, complete your carpentry project, process payments, and improve our services.

​

Personal Information You Provide Directly:

​

  • Contact Information: Your name, email address, phone number, and physical project address.

  • Project Details: Information about your requested services, including measurements, material preferences, project descriptions, and photos you provide to us.

  • Payment Information: If you pay by credit card, we collect information necessary to process the transaction, such as the card number and billing address. (Note: We use secure third-party payment processors and do not store sensitive credit card data on our own servers.)

  • Communications: Records of your correspondence with us, such as emails or text messages

​

​

2. How We Use Your Information

 

We use the collected information for the following primary purposes:

​

  • To Provide Services: To schedule appointments, provide estimates and quotes, perform the carpentry work, and manage your project.

  • To Communicate: To respond to your inquiries, provide customer support, and send you updates about your project.

  • For Billing and Payments: To process payments and invoice you for our services.

  • To Improve Services: To understand how our services are used and to improve the quality, functionality, and efficiency of our carpentry work and customer interactions.

  • Marketing (Optional): If you opt-in, we may send you occasional updates about new services, promotions, or special offers. You can opt-out at any time.

 

3. Sharing Your Information

 

We will not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

​

  • Service Providers: We may share your information with trusted third-party vendors and service providers (such as payment processors, accounting software, or project management tools) who need access to the data to perform services on our behalf.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • With Your Consent: We may share your information with any other party when we have your explicit permission to do so.

 

4. Data Security

 

We take reasonable and appropriate measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security measures are 100% perfect or impenetrable.

 

5. Your Choices and Rights

 

  • Opt-Out of Marketing: If we send you marketing emails, you can opt-out of receiving them by following the unsubscribe instructions included in the email.

  • Access and Update: You have the right to request access to the personal information we hold about you and to ask for corrections if the data is inaccurate.

 

6. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

 

7. Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

bottom of page